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Assistant Store Manager of Service and Operations

Posted: Monday, Oct 02, 2017

Job Type: Full Time

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Job Description

Job Purpose:
The Assistant Store Manager of Service and Operations
provides leadership and direction to the store service and operations team.Through creating long-term strategies and leading company initiatives,the Assistant Store Manager of Service and Operations ensures maximum productivity,profitability,operational excellence and compliance with company procedures.

-Oversees markdowns,activity and execution of service,loss prevention,event marketing,hiring,administrative work,cash handling,and managing return to vendor and supplies.
-Actively participates in store walkthroughs with store manager and district manager to ensure the consistency and quality of service and operational execution.
-Educates and provides feedback to associates on driving sales through service standards,product knowledge,store presentation,promotion,and suggestive selling skills in the fitting rooms and at the cash wrap.
-Leads overall store earnings by driving top line sales while managing controllable contribution.
-Trains and monitors associates on company policies and expectations,cashier training,loss prevention policies and procedures,and product standards information.
-Drives results through creating short-term plans and long-term strategies,processes and events that ensure a positive in-store experience for both our store team and customers.
-Generates and analyzes the customer survey and serves as a partner in the execution of any action plans to enhance the customer’s in-store experience.
-Manages and measures progress and results against key targets.
-Ensure service,merchandising and operational standards are met through company-defined practices and processes.
-Spends at least 60% of the shift performing Manager on Duty tasks.

Knowledge,Skills and Qualifications:
-Must have at least 2 to 4 years of retail management experience.Prior retail store leadership experience preferred.
-College degree or relevant technical or vocational training preferred.
-Must be skilled in leadership, coaching and training, sales generation,strategic planning,authentic customer service,communication,conflict resolution,business acumen,time management,and POS and other retail software proficiency.
-Must be able to provide feedback,develop others,embrace and lead change, and make decisions under ambiguity.
-Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
-Must be able to maneuver around sales floor and stock rooms,work with cleaning chemicals and lift and carry up to 50lbs.
-Must be available to work a flexible schedule to meet the needs of the business,including 2 closing shifts per week and 2 full weekends per month.


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Jewelry at Toronto Eaton Centre