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Lead of Service

Posted: Friday, Aug 04, 2017

Job Type: Full Time

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Job Description

Job Purpose:
The service lead oversees and ensures service,checkout,fitting room,training, sales floor,cash handling and email capture are met in accordance with company-defined practices and processes.

Deliverables:
-Actively participates in store walkthroughs with store manager and district manager to ensure the consistency and quality of service and operational execution.
-Educates and provides feedback to associates on driving sales through service standards,product knowledge,store presentation and replenishment.
-Leads overall store earnings by driving top line sales while managing controllable contribution.
-Drives results through creating short-term plans and long-term strategies,processes and events that ensure a positive in-store experience for both our store team and customers.
-Manages and measures progress and results against key targets.
-Ensure service,merchandising and operational standards are met through company-defined practices and processes.

Knowledge,skills and qualifications:
-Must be at least 18 years old with a high school diploma or equivalent.College degree or relevant technical or vocational training preferred.
-Must have at least 1 years of retail experience.Prior supervisory or management experience preferred.
-Must be skilled in coaching and training, sales generation,strategic planning and customer service.
-Must have excellent communication, organizational and time management skills.
-Must be able to maneuver around sales floor and stock rooms,work with cleaning chemicals and lift and carry up to 50lbs.
-Must be available to work a flexible schedule to meet the needs of the business,including 2 closing shifts per week and 2 full weekends per month.

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Jewelry at Toronto Eaton Centre