CF Toronto Eaton Centre is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity.

Accessibility features available for use while visiting CF Toronto Eaton Centre include:

  • Elevators
  • Escalators
  • Barrier Free Washrooms
  • Complimentary wheelchair loans
  • barrier-free public washrooms
  • Barrier Free Parking at all parking structures





As part of its continuing commitment to meeting the accessibility needs of its customers and staff with disabilities, The Cadillac Fairview Corporation Ltd. presents its Multi-Year Accessibility Plan, which addresses compliance requirements from 2012-2017.


The Plan addresses activities and deliverables specified in the Information and Communication, Employment and Design of Public Spaces Accessibility Standards and Regulations and outlines an action plan for meeting these regulations.


This document is available to the public and in alternate format and accessible communication supports upon request.


*Please note, during the Queen Street Bridge development, beginning April 18th, access to the pedestrian bridge will not be available. Access to Hudson's Bay and Saks Fifth Avenue is available through Queen Street (level 2), or level 1. For any questions, please contact Guest Services at (416) 598-8560


Yonge Parkade Vestibule Revitalization

Beginning September 7, 2017, CF Toronto Eaton Centre will revitalize the Yonge parkade elevator vestibules. Phase one of work includes the south side parkade elevators, with a targeted completion of November 2017. During this time, elevators and pay machines are available on the north side of the parkade. 

CF Toronto Eaton Centre's parkade operation is a vital component of the centre’s success and ensures that guests and clients travelling to the centre by car have a pleasant experience during their visit.  We appreciate your cooperation while we work to serve you better. 

Please note that access to P5 is available through the staricase on P4. We apologize for the inconvinience. 


Elevator Service Interruption

Please note that south side retail elevator, by Queen Street, is out of service on September 14th. Service technicians are working to ensure the elevator is back in service. During this time, please utilize the elevators located in the centre of the property, by Sephora. We apologize for the inconvenience this may have caused. 


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