Image of Santa Visit 2019

Visit with Santa

Start Date: Thu Nov 14, 2019
End Date: Tue Dec 24, 2019

It’s the most wonderful time of the year and we’re making your visit with Santa more convenient and magical than ever before! Select the experience that best suits your family and pre-book the date and time that fits your schedule.

Children will gather around for storytime where Santa will read a special holiday book, “A Magical Canadian Christmas”. After storytime, our Elves will invite each child individually for a visit and photo with Santa. Each child will receive 3 professional digital photos, a copy of the keepsake Holiday book, “A Magical Canadian Christmas” by Canadian author, Jackie Burns and a surprise email from Santa on Christmas Eve!

As a special gift for parents/guardians, each family will also receive a Leon’s tote bag that includes a voucher for a free pillow redeemable in-store ($29 retail value). While quantities last.

Pre-purchase your ticket for this experience to guarantee your reservation. You will receive a reminder email 48-hours in advance of your booking. Be sure to look for your exclusive retail offers that will be included in the email!
Duration: 30 minutes
Price: $22 plus HST

The Sensitive Santa program was designed with Autism Speaks Canada and is for individuals with autism and their family members.  Designed with less wait times and lighter crowds, this Santa visit is more enjoyable for families living with ASD.

How is the experience different?

  • The experience with Santa is booked for up to five children with ASD and their family only (traditional Santa visit is up to 16 families)
  • The Sensitive Santa event timing is on lighter days and lighter times during our activation calendar
  • Our Santa(s) have been trained on how to work with children on the autism spectrum

Duration: 30 minutes
Price: $22 plus HST

LOCATION: Santa's workshop will be located at Centre Court.

We’ll be sure to send you an appointment reminder email 48 hours beforehand to make sure you’re ready to go.

CANCELLATION POLICY: Santa understands plans sometimes change. Please complete this form at least 48 hours prior to your scheduled time to cancel or change your reservation. 

This holiday season, Cadillac Fairview is proud to dedicate a portion of ticket sales to Autism and The Merit Bursery.

Enhance your Santa experience this year and pre-book a premium parking spot close to the door. Book today

HAVE QUESTIONS? Check out our FAQ's below or text (416) 639-9983.


Tickets cost $22.00 plus HST per child (all ages, including infants). Adults may accompany their children at no cost to a maximum of 2 adults per child.  We limit the number of individuals in Centre Court for safety reasons in addition to wanting to offer the best experience

Yes, children all ages, including infants, need a ticket to participate in the Santa Experience.

Parents must purchase a ticket per each of their children. You can not bring multiple children with one ticket. 

The price has increased to $2.00 more due to enhancements to the Santa Experience at CF Sherway Gardens. We have reduced the number of participants per session to allow for more dedicated interaction time between guests and Santa. Guests will also receive a link with digital photos and will be able to download three images, along with the CF Holiday Book that children will be gifted prior to their session. 

We listened to our guests and understand the lengthy time involved in standing in line. With everyone leading such busy lives, online ticket sales makes the process easier for our guests.

There are a couple of things that you can do.  Please check your junk folder - it may end up there. Additionally, check your credit card statement to ensure it has been processed. If you are certain you have not received your confirmation, please email tickets@cadillacfairview.com for assistance.

To reschedule your session(s), you will need to visit the booking page, check availability and book your new session(s) before your previous spots are cancelled.. Once confirmed, revert back to the main booking page and click on the icon titled “Cancel my Ticket.” You will be prompted to enter your order number and email, and will be taken through the refund process. Refunds will be issued promptly and will be received within 3-10 business days, as per standard financial institution practice. For additional ticket inquiries please contact: tickets@cadillacfairview.com. Responses will be provided within 24 hours. Note:  We cannot guarantee a ticket will be available on a new date/time, which  is why it is very important to book a new ticket first before cancelling the old one.

We accept VISA, Mastercard, Discover, and American Express only. 

Refund will take 3-10 business days to show up on credit card, this is the standard refund process.  If this does not occur in that amount of time, please send an email to tickets@cadillacfairview.com

Tickets remain on sale until we sell out.  The system is refreshed in real time so information is always current.  When we sell out, the site will show “0 tickets available” beneath the session. Once sold out, the website will close.  Book early to avoid disappointment.

You may print your ticket or display it on your mobile device.

The Santa Experience is located within Centre Court at CF Sherway Gardens from November 14 – December 24, 2019 

Unfortunately, only online registrations are accepted for this Santa Experience. 

There is no waitlist for cancelled bookings, however please continue checking the registration page frequently as posts may become available.

No. Parents/Guardians must remain with their children.

Please arrive 10 minutes prior to the start of the session. Tickets will not be reimbursed if sessions are missed.

To capture a moment with Santa, a ticket must be purchased. Our goal is to provide a unique Santa Experience for the children as well as supporting both local and abroad charities.

In respecting that others have sensitivities and allergies to food products, we ask that you please refrain from bringing food/drink into the Santa Experience. 

16 children can visit Santa per 30 minute session.  Space is limited in order to provide the best experience for those attending. A maximum of 6 tickets per transaction is in effect (pending availability).

Each Session is approximately 30 minutes including photos.


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Sherway Gardens