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Service Coordinator

Posted: Tuesday, Aug 08, 2017

Job Type: Part Time

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Job Description

The Laura Service Coordinator provides exemplary customer service to every customer. In this role you will support the store in all non-selling functions as per our policies and procedures i.e. POS procedures, merchandising, markdowns, cash desk and administrative functions.

Responsibilities:

Merchandise and Visual Presentation

- Places goods on sales floor and window mannequins in accordance with visual merchandising directives.
- Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags respecting SOP guidelines.
- Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
- Completes markdowns and prepares outgoing merchandise (i.e. transfers and special orders) quickly and accurately.
- Ensures Health and Safety standards are met at all times (i.e. backroom clear and free of garbage, exit doors not blocked, hangers stored safely).

Customer Service

- Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, etc…)
- Promotes any loyalty program to all customers.
- Handles customer issues, returns, special orders, exchanges or comments in a professional and positive manner.
- Helps customers returning items find suitable alternatives, considering their unique needs.

P.O.S. System

- Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, special orders, etc.).
- Controls all cash handling and adheres to loss prevention policies and procedures
- Completes administrative functions as directed (i.e. extracting communications received via email, special orders, supply orders, etc.)

Qualifications

- Minimum 2-3 years of experience in a retail environment
- Strong visual merchandising intuition
- Completes tasks quickly, with sense of urgency
- Attention to detail
- Flexible to the hours of the business
- Lifts approximately 20-50 lbs of product/boxes


Please submit resumes in PDF format to GM319@laura.ca

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