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Mall Hours
Guest Services
Excellent customer service is a hallmark of the CF Rideau Centre shopping experience. Whether you're searching for a certain store or need suggestions on where to find a particular item, it's our job to help you find what you're looking for at CF Rideau Centre. While you're here, stop by Guest Services on Level 3, Rideau Court for a range of services including:
CF SHOP! TEXT
CF Rideau Centre is committed to ensuring you have an enjoyable shopping experience. Text us at 613-714-0101 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation.
Stroller & Wheelchair Loans
Complimentary wheelchairs, walkers and strollers are available for use during regular shopping hours (identification and a $40.00 refundable deposit required). If you would like a Guest Services Representative to meet you at one of our entrances with a wheelchair, walker or stroller, please call (613) 236-6565 ext. 247 and we will do our best to accommodate your request.
Tourism / Visitor Information
CF Rideau Centre is an official Ottawa Tourism Information Centre. Guest Services is equipped with brochure stands featuring a variety of brochures and pamphlets of Ottawa Tourism members.
Nursing Room
Our nursing room features private nursing stations. Each one is equipped with a rocking chair, counter and soft lighting. The nursing room also includes a microwave, sink and two change tables.
Coat & Parcel Check
Check up to three items for a cost of $2.00. Items may not be left overnight.
Gift Wrap
We offer a choice of two signature gift wraps. Prices vary by size.
Lost & Found
We have an extensive list of lost and found items. All items are kept for two weeks. To inquire about a lost item, please call (613) 236-6565 ext. 247.
THE CF SHOP! card®
Give the gift that’s always a perfect fit. The CF SHOP! card is redeemable at thousands of the top shopping, dining, and entertainment destinations in CF malls across Canada and can hold anywhere from $5 to $500 – the amount you want to give is up to you.
SHOP! TEXT
CF Rideau Centre is committed to ensuring that our guests enjoy a memorable shopping experience. To chat, text us at 613-714-0101 for directions, shopping centre information, fashion tips or even gift advice. Our Guest Services representatives are ready to help you during our hours of operation. Find everything that you need, right at your fingertips.
PHONE CHARGERS
Is your battery running out and you're not done shopping? Our new charging station and portable chargers bring a whole new meaning to power shopping! It is now possible to charge your cell phone or tablet while shopping. You can charge your devices, free of charge, at our charging station located on Level 3 on the Freiman Bridge or rent a portable charger at our Guest Services Centre located on Level 3. These are offered on a first come, first serve basis. Please be advised that the portable charger service requires a deposit of keys or $20, which is reimbursed when the equipment is returned.
CF PUBLIC WIFI
Surf the web safely and freely during your next visit to CF Rideau Centre by connecting to our WIFI service "CF Public WIFI".
Located one block east of Parliament Hill and adjacent to the Shaw Centre and The Westin Ottawa hotel, Rideau Centre is situated in the heart of Ottawa's tourist hub. Conveniently centered between the downtown core and the ByWard Market and on the edge of the Rideau Canal, Rideau Centre is a key stop on every itinerary.ADD US TO YOUR ADVENTURE
Other nearby attractions
Redevelopment
A major redevelopment project is underway that includes:
- A 35,000 sq. ft. Dining Hall that offers a one-of-a kind dining experience featuring 16 premium branded eating establishments, seating for 850 and a state-of-the-art scullery that features reusable dishes, glassware and metal cutlery (August 2014)
- A complete interior renovation of the existing Centre with a fresh, modern and contemporary look that features premium finishes including new quartz flooring, enhanced lighting, glass guardrails and modern amenities (August 2015)
- An exclusive line-up of the industry’s best in class retailers including the first-to-market Nordstrom (March 2015) and Simons (August 2016)
- An expansion that will add 230,000 sq. ft. of leasable area over 4-levels (August 2016)
- A new exterior façade that will re-energize and animate the area with a new presence along Rideau Street including a refurbished Ogilvy Building heritage façade (August 2016)
- A new 3-level underground parking garage (October 2015)
