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Rideau Centre Visitor Info

Visitor Information

Rideau Centre Visitor Information

Located at

Rideau Centre

50 Rideau Street Ottawa, Ontario K1N 9J7

(613) 236-6565

Mall Hours Closed Today

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Guest Services

Excellent customer service is a hallmark of the Rideau Centre shopping experience. Whether you're searching for a certain store or need suggestions on where to find a particular item, it's our job to help you find what you're looking for at Rideau Centre. While you're here, stop by our Customer Service Centre on Level 3, Rideau Court for a range of services including:

Stroller & Wheelchair Loans

Complimentary wheelchairs, walkers and strollers are available for use during regular shopping hours (identification and a $40.00 refundable deposit required). If you would like a Customer Service Representative to meet you at one of our entrances with a wheelchair, walker or stroller, please call (613) 236-6565 ext. 247 and we will do our best to accommodate your request.

Tourism / Visitor Information

Rideau Centre is an official Ottawa Tourism Information Centre. The Customer Service Centre is equipped with brochure stands featuring a variety of brochures and pamphlets of Ottawa Tourism members.

Nursing Room & Family Washroom

Our nursing room features three private nursing stations. Each one is equipped with a rocking chair, counter and soft lighting. The nursing room also includes a microwave, sink and two change tables. Our family washroom features standard fixtures for adults and miniature fixtures for children.

Coat & Parcel Check

Check up to three items for a cost of $2.00. Items may not be left overnight.

Gift Wrap

We offer a choice of two signature gift wraps. Prices vary by size.

Lost & Found

We have an extensive list of lost and found items. All items are kept for two weeks. To inquire about a lost item, please call (613) 236-6565 ext. 247.

The Cadillac Fairview SHOP! CARD*

Give the gift they deserve with the Cadillac Fairview SHOP! CARD. Redeemable at thousands of premier shopping, dining, and entertainment destinations in Cadillac Fairview shopping centres across Canada.

The SHOP! CARD is available for purchase at Guest Services. Payment methods include:

  • Cash/Interac
    Cash limit of $1,000 per transaction per day.
  • VISA/MasterCard/AMERICAN EXPRESS
    Credit card limit of $3,500 per transaction per day.
  • Certified Cheque & Electronic Funds Transfer
    Please allow approximately 10 business days to process orders purchased by certified cheque.

Please contact Customer Service for more information.

Due to anti-money laundering policies, guest services staff are required to obtain the customer’s name for personal purchases over $3,000 and the Company name for corporate purchases over $3,000.

Come Visit Rideau Centre

Located one block east of Parliament Hill and adjacent to the Shaw Centre and The Westin Ottawa hotel, Rideau Centre is situated in the heart of Ottawa's tourist hub. Conveniently centered between the downtown core and the ByWard Market and on the edge of the Rideau Canal, Rideau Centre is a key stop on every itinerary.ADD US TO YOUR ADVENTURE

Other nearby attractions

Visit OttawaTourism.ca, the official Ottawa travel website and guide to Canada’s Capital Region. Here you can learn about Ottawa attractions, preview Ottawa restaurants and great Ottawa shopping. Plan your visit and book Ottawa hotels, accommodations and getaway packages online.

 

Redevelopment

A major redevelopment project is underway that includes:

  • A 35,000 sq. ft. Dining Hall that offers a one-of-a kind dining experience featuring 16 premium branded eating establishments, seating for 850 and a state-of-the-art scullery that features reusable dishes, glassware and metal cutlery (August 2014)
  • A complete interior renovation of the existing Centre with a fresh, modern and contemporary look that features premium finishes including new quartz flooring, enhanced lighting, glass guardrails and modern amenities (August 2015)
  • An exclusive line-up of the industry’s best in class retailers including the first-to-market Nordstrom (March 2015) and Simons (August 2016)
  • An expansion that will add 230,000 sq. ft. of leasable area over 4-levels (August 2016)
  • A new exterior façade that will re-energize and animate the area with a new presence along Rideau Street including a refurbished Ogilvy Building heritage façade (August 2016)
  • A new 3-level underground parking garage (October 2015)