Excellent customer service is a hallmark of the Rideau Centre shopping experience. Whether you're searching for a certain store or need suggestions on where to find a particular item, it's our job to help you find what you're looking for at Rideau Centre. While you're here, stop by our Customer Service Centre on Level 3, Rideau Court for a range of services including:
Stroller & Wheelchair Loans
Complimentary wheelchairs, walkers and strollers are available for use during regular shopping hours (identification and a $40.00 refundable deposit required). If you would like a Customer Service Representative to meet you at one of our entrances with a wheelchair, walker or stroller, please call (613) 236-6565 ext. 247 and we will do our best to accommodate your request.
Tourism / Visitor Information
Rideau Centre is an official Ottawa Tourism Information Centre. The Customer Service Centre is equipped with brochure stands featuring a variety of brochures and pamphlets of Ottawa Tourism members.
Nursing Room & Family Washroom
Our nursing room features three private nursing stations. Each one is equipped with a rocking chair, counter and soft lighting. The nursing room also includes a microwave, sink and two change tables. Our family washroom features standard fixtures for adults and miniature fixtures for children.
Coat & Parcel Check
Check up to three items for a cost of $2.00. Items may not be left overnight.
We offer a choice of two signature gift wraps. Prices vary by size.
Lost & Found
We have an extensive list of lost and found items. All items are kept for two weeks. To inquire about a lost item, please call (613) 236-6565 ext. 247.
The Cadillac Fairview SHOP! CARD®
Give the gift they deserve with the Cadillac Fairview SHOP! CARD. Redeemable at thousands of premier shopping, dining, and entertainment destinations in Cadillac Fairview shopping centres across Canada.
The SHOP! CARD is available for purchase at Guest Services. Payment methods include:
Cash limit of $1,000 per transaction per day.
- VISA/MasterCard/AMERICAN EXPRESS
Credit card limit of $3,500 per transaction per day.
- Certified Cheque & Electronic Funds Transfer
Please allow approximately 10 business days to process orders purchased by certified cheque.
Please contact Guest Services for more information.
Due to anti-money laundering policies, guest services staff are required to obtain the customer’s name for personal purchases over $3,000 and the Company name for corporate purchases over $3,000.