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COVID-19 Update

Article Date: Sat Mar 14, 2020

At Cadillac Fairview our first priority is to ensure the safety and security of our employees, tenants/their employees, and guests across our portfolio of shopping centres and office properties. With the recent announcement by the World Health Organization, declaring COVID-19 as a pandemic we want to take the time to update you on the precautions we are taking.

Effective Monday, March 16 mall operating hours will be Monday to Saturday: 11:00 a.m. – 7 p.m.; Sunday: 11:00 a.m. - 6 p.m. These hours will remain in place for two weeks, at which point we will re-evaluate. Access to the property will remain unchanged, as we understand there are some services and tenants that may operate as per their usual hours of business, and we will continue to support them in their approach.

Prior to this declaration we had activated our pandemic plans, including the establishment of a Steering Committee, which meets daily to coordinate efforts across our portfolio. Our efforts to help keep our communities safe include the following actions:

In-property events

We have decided to postpone or cancel all in property events that bring groups together. Examples include, but are not limited to: group yoga, seminars and other community activations.

Enhanced cleaning

  • We have introduced increased cleaning in all the common areas of our properties, specifically:
  • Washrooms
  • Stairwells
  • Elevators /lobbies
  • Employee common areas

Handwashing guidance/best practices
We have installed handwashing signage based on best practices guidance established by Health Canada in all washrooms and have increased hand sanitizer stations, where products are available, across our properties in order to help minimize the spread of germs.

Reporting procedures
We have established a reporting protocol with our own employees, tenants and contractors, should one of their employees be exposed to coronavirus, to ensure that we are able to contact Health Canada in a timely manner, receive guidance based on the situation and take action as required.

We will continue to monitor the situation closely, and work with public health authorities as required. We thank you for your support and want you to know that our properties are open for business.

For more information, we encourage you to review the following resources:

Health Canada
World Health Organization