The Promenade Visitor Info

Visitor Information

The Promenade Visitor Information

Located at

CF Promenade

1 Promenade Circle Thornhill, Ontario L4J 4P8

Telephone(905) 764-0020

Mall Hours Closed Today

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Guest Services

You, our Guests, are the foundation of this Shopping Centre. We are committed to demonstrating that you will be cared for with respect, courtesy and understanding. We will strive to make every visit a great shopping experience. Please visit our Guest Services counter, located at the Bathurst Street Main Entrance, to indulge in our many services.


CF Promenade is committed to ensuring you have an enjoyable shopping experience. Text us at 289-329-9900 for directions, shopping centre    information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation. 

THE CF SHOP! card®

Give the gift that’s always a perfect fit. The CF SHOP! card is redeemable at thousands of the top shopping, dining, and entertainment destinations in CF malls across Canada and can hold anywhere from $5 to $500 – the amount you want to give is up to you.  Payment types include – Cash, Debit, Visa, MasterCard, American Express, Discover Card and Union Pay*. 

*Some restrictions may apply.


Guest Services now offers complimentary use of our wheelchairs.

Gift Wrapping

Allow us to expertly wrap your gifts, available all year round! As a dedicated member of our community, all funds raised from our gift wrap service are donated to local charities in our community.

Job Postings

Please visit our Guest Services booth for an up to date listing of all of our job opportunities in the shopping centre. For your convenience you may also check our Careers page.

Taxi Phone

If you are in need of a taxi, please allow our Guest Services Representatives to call a taxi for you.


Promenade offers SmarteCarte Self-Serve strollers conveniently located throughout the centre. SmarteCarte offers single and double strollers. Strollers are now located at Old Navy entrance (Door #2) with single/double strollers and outside of Aveda/Swarovski with single strollers.

First Aid

Our Guest Services Representatives and Security Officers are trained in CPR and First Aid and are always here to help you.

Lost and Found

If at any time you notice that you have misplaced an item or have become separated from your group, please visit Guest Services. Or, if you've found an item, please drop it off at Guest Services and we will ensure that it is returned to its owner.

Coat Check Service

Make your shopping experience more comfortable by checking your coat at our Coat Check Service designed to enhance your shopping experience. A fee of $1.00 per coat will be charged for Promenade Coat Check Services. All proceeds from our coat check service are donated to local charities in our community.

Family Parking

At each of our main entrances, Promenade offers exclusive parking options for expectant mothers and parents with young children.


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Jewelry at The Promenade