Polo Park Visitor Info

Visitor Information

Polo Park Visitor Information

Located at

Polo Park

Portage Avenue & St. James Street

(204) 784-2500

Mall Hours Closed Today

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Guest Services

Polo Park offers a wide range of customer-focused services to ensure a great shopping experience. You can visit our Guest Services Centre located on the Main Level between Centre Court and Starbucks, or call us at 784-2523.


We have 4 dynamic dine-in restaurants and a diverse array of restaurants in our food court which offer a wide variety of choices sure to please your palate.

Emergency Sewing Supplies

Needle, thread, buttons and safety pins available for emergencies.

Employment Opportunity Bank

Mall merchants post employment openings within their retail outlets.

First Aid

First Aid and CPR trained personnel always available during mall hours.

In-Mall Paging

Paging is available in emergency situations.

Lost & Found

Whether you have lost an item or found one, simply visit our Guest Services Centre and one of our Guest Services Representatives will be happy to assist you

Public Transit

Public Transportation schedules can be found at our Guest Services Centre.

Tourism Information

Let one of our Guest Services representatives answer your questions and provide you with a wide variety of tourist attraction brochures.


Complimentary service for Polo Park customers.  Identification is required.

The Cadillac Fairview SHOP! CARD®

Give the gift they deserve with the Cadillac Fairview SHOP! CARD. Redeemable at thousands of premier shopping, dining, and entertainment destinations in Cadillac Fairview shopping centres across Canada.

The SHOP! CARD is available for purchase at Guest Services.

Payment methods include:

  • Cash/Interac
    Cash limit of $1,000 per transaction per day.
    Credit card limit of $3,500 per transaction per day.
  • Certified Cheque & Electronic Funds Transfer
    Please allow approximately 10 business days to process orders purchased by certified cheque.

Please contact Guest Services for more information.

Due to anti-money laundering policies, guest services staff are required to obtain the customer’s name for personal purchases over $3,000 and the Company name for corporate purchases over $3,000.

Coat and Purchase Check

Please visit our Guest Services Centre where you can check your coat and purchases for $1 per item.

We do not check personal luggage, briefcases or purses. We apologize for the inconvenience.

Double & Infant Strollers

All Infant and Double stroller rentals are $3.50 - unlimited time. Identification is required.

Single character strollers are available through vending dispensers on the main level at the South entrance, and on the upper level near the Bay.

Electric Scooters

Two complimentary Electric Scooters are now available at Guest Services. Use is offered on a first come - first served basis. A credit card imprint deposit is required.

Emergency Baby Supplies

Disposable diapers and baby wipes available upon request at the Guest Services Centre.

CF Shop App


Jewelry at Polo Park