Guest Services is located between Michael Hill Jeweller and La Senza on the lower level near the food court. Contact us at 519-667-4884 x.125233 with any inquiries Monday to Sunday 12PM to 5PM. Our goal is to provide our guests with exceptional service to ensure your stay with us is a pleasant one. Our friendly staff have exceptional knowledge of our stores and services - they are available during mall hours to assist you.
The City of London will be creating a by law which requires wearing a mask or face covering in indoor public spaces, including shopping malls effective July 18, 2020.
This means that, with some exceptions, all customers or visitors entering CF Masonville Place are required to wear a mask or face covering while inside the shopping centre.
A mask or face covering is an additional measure we can take to reduce the spread of COVID-19 and keep each other safe. For more information, please visit London.ca
CF Masonville Place is committed to ensuring you have an enjoyable shopping experience. Text us at 226-646-3440 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation.
Smarte Carte Strollers located at lower level between Hallmark and Bentley.
Self Service - no waiting in line
50 ¢ Return reward
(CF Masonville Place's portion of the proceeds are donated to a local children's charity) Vending units accept credit cards and cash
Roomy – suitable for pre-schoolers
A moving steering wheel to keep little hands occupied
Storage space – for your personal & shopping items
Cup holders – for mom & dad
If you have lost or found an item during your visit to CF Masonville Place, please contact a Guest Services Team member and someone will assist you immediately.
Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $10 and $500 - how much you give is up to you and the funds do not expire.
Real-time access to your gift card balance now at your fingertips with LiVE by CF!
Download the LiVE by CF app and create a My LiVE account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.
Click Here for our Accessibility Policy and Service Disruptions.