Visitor Information

Plan your visit to CF Masonville Place.

Find hours, directions, and learn more about our various services to enhance your shopping experience. We can't wait to see you!

Shopping Centre Hours

Shopping Centre Hours

Monday 10:00 AM-09:00 PM
Tuesday 10:00 AM-09:00 PM
Wednesday 10:00 AM-09:00 PM
Thursday 10:00 AM-09:00 PM
Friday 10:00 AM-09:00 PM
Saturday 10:00 AM-08:00 PM
Sunday 10:00 AM-05:00 PM

Location and Phone Number

CF Masonville Place 1680 Richmond Street North, Box 23 London, ON N6G 3Y9 (519) 667-4884

Holiday Hours

Family Day, February, 19th - CLOSED

Good Friday, March 29th - CLOSED

Easter Sunday, March 31st - CLOSED

Easter Monday, April 1st - 10am-9pm

Victoria Day, May 20th – CLOSED

Canada Day, July 1st – CLOSED

Civic Holiday, August 5th 10am-6pm

Labour Day, September 2nd- CLOSED

National Day of Truth and Reconciliation, September 30 - 10am-9pm

Thanksgiving Day, October 14th - CLOSED

Remembrance Day, November 11th - 10am-9pm

Christmas Day, December 25th - CLOSED

Shopping Centre Guidelines

  • Cadillac Fairview has a zero-tolerance policy for harrasment and discrimination in any form.

  • Pets are not permitted, with the exception of service animals.

  • Use of bicycles, scooters, skateboards, etc., are strictly prohibited in the centre.

  • All guests must be fully dressed and shoes must be worn at all times.

  • No smoking, vaping or any illegal drug use on the premises.

Guest Services

Guest Services (CF Host Services) is located near Michael Hill Jeweler on the lower level near the food court. Contact us at (519) 667-4884 x.125233 with any inquiries. Our goal is to provide our guests with exceptional service to ensure your stay with us is a pleasant one. Our friendly staff have exceptional knowledge of our stores and services - they are available during mall hours to assist you.

The CF SHOP! card®

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.

Real-time access to your gift card balance now at your fingertips with LIVE by CF!

Download the LIVE by CF app and create a LIVE by CF account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.

LIVE by CF

LIVE by CF app is the best way to make the most of your next trip to a CF shopping centre. Get interactive maps, store info and promotions. Get it here.

Food & Drink

Food & Drink is an online directory of food retailers at CF shopping centres that offer takeout, delivery, and special offers which can be accessed online (https://shops.cadillacfairview.com/property/cf-masonville-place/food).

Public WIFI

CF Masonville Place now offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address. Your session will not be timed and no information will be posted to your social channels.

Family/Handicap Assist Washrooms

Family/handicap assist washrooms are located on the lower level in the Food court beside Koya Japan, and on the lower level between Laura Secord and Bentley.

Parenting/Nursing Room

The nursing room is located on the upper level in the women's washroom between Banana Republic and Victorias Secret.

Wheelchairs

Available for loan through Guest Services.

Accessibility

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy

Lost & Found

If you have lost or found an item during your visit to CF Masonville Place, please contact a Guest Services Team member and someone will assist you immediately.

Multi-faith Tranquility Room

The tranquility multi-faith prayer room is located in our CF Masonville Place lounge on the upper floor near The Rec Room. The room is available to the public. Please contact a Guest Services Team member if you have any concerns or questions.

By Car

CF Masonville Place is conveniently located near the intersection of Fanshawe Park Road W and Richmond Street in London. CF Masonville Place is easily accessible by car or taxi, by a number of London Transit bus routes and by Middlesex County Connect.

By LTC

CF Masonville Place has a LTC Hub conveniently located in our parking lot facing Richmond Street. For specific route details, visit Routes & Schedules.

Parking

CF Masonville Place offers over 3,500 complimentary parking spaces in the lot right next to the mall.

Electric Vehicle Charging Station

CF Masonville Place is equipped with one level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two level 2 Flo chargers. Electric vehicle charging stations are located in the parking lot near SilverCity.

LTC Hub

Conveniently located in the parking lot facing Richmond Street.