1800 Sheppard Ave. East Toronto, Ontario M2J 5A7
Welcome to Guest Services at CF Fairview Mall. It's our pleasure to assist you in any way that we can. In addition to shopping centre information, we offer a wide range of services, all with a smile.
Located centrally, on the upper level of the mall near Entrance 4.
CF Fairview Mall is committed to ensuring you have an enjoyable shopping experience. Text us at 647-793-3973 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation.
Download our CF SHOP! app to your smartphone and navigate your way around CF Fairview with turn-by-turn directions on our interactive map. Our indoor positioning with blue-dot technology will help you search and find everything you need from dining options, your favourite retailers and more, all at your fingertips for your convenience.
Looking for a store while shopping with us? Try our new digital directory located on our lower level to help you find your way!
Give the gift that’s always a perfect fit. The CF SHOP! card is redeemable at thousands of the top shopping, dining, and entertainment destinations in CF malls across Canada and can hold anywhere from $5 to $500 – the amount you want to give is up to you.
Please note: Guest Services is currently unavailable for CF SHOP! card sales. Please visit cfshopcard.ca to purchase a CF SHOP! card. Thank you for your understanding.
Click here for Service Disruptions and our Accessibility Policy.
Self-serve vending strollers are located on the upper level, in front of TD Bank (Entrance 5). There is a $6 rental fee. The machine accepts credit cards and cash, with change-making capabilities. Upon return of the stroller, customers will receive a $1 rebate. All of CF Fairview Mall's stroller revenue is donated.
Wheelchairs are available on loan from Guest Services for the convenience of elderly or handicapped patrons on a first come first serve basis. There is no fee required. Wheeltrans stops are found at Entrance 6 where automated doors are located.
If you have lost an item or find one during your shopping trip to CF Fairview Mall, please contact our Security & Life Safety Team at 416-491-0151 Ext. 2.
A private Women's Nursing Room located on the lower level adjacent to the Dining Hall.
From band-aids to ambulances, Guest Services works in partnership with our Security & Life Safety Team to ensure the safety of your visit is a priority. We can provide you with a band-aid for scratches or an ambulance for emergencies.
Car rentals are available at Enterprise Rent-A-Car located by Entrance 2. Click here for more information and to register.
If you're ever in a situation where you lock your keys in your car or your car battery needs a boost, visit Guest Services and we will provide this service free of charge.
Visit Guest Services and we are happy to call a taxi for you!
An alternate to the outdoors, CF Fairview Mall provides a comfortable walking environment year round. Walkers are welcome between 7:00am and 9:30am everyday. Visit Guest Services or call us at 416-491-0151 for more information.
ELECTRIC VEHICLE CHARGING STATION
Need to power up? Now you can charge your vehicle while you shop. CF Fairview Mall is equipped with one Level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two Level 2 Flo chargers. Electric vehicle charging stations are located on the Lower Level of the parking deck, near Entrance 2. 20 Tesla Superchargers spots are also available on the south side of the CF Fairview Mall parking lot (near Entrance 4, adjacent to the TTC parkade).