1800 Sheppard Ave. East Toronto, Ontario M2J 5A7
Mandatory Use of Face Masks/Coverings
The City of Toronto has created a by law which requires wearing a mask or face covering in indoor public spaces, including shopping malls effective July 7, 2020. This means that, with some exceptions, all customers or visitors entering CF Toronto Eaton Centre are required to wear a mask or face covering while inside the shopping centre. A mask or face covering is an additional measure we can take to reduce the spread of COVID-19 and keep each other safe. For more information, please visit www.toronto.ca/home/covid-19/.
Welcome to Guest Services at CF Fairview Mall. It's our pleasure to assist you in any way that we can. In addition to shopping centre information, we offer a wide range of services, all with a smile. Located centrally, on the upper level of the mall near Entrance 4.
CF Fairview Mall is committed to ensuring you have an enjoyable shopping experience. Text us at 647-793-3973 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation.
Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.
Click here for Service Disruptions and our Accessibility Policy.
Self-serve vending strollers are located on the upper level, in front of TD Bank (Entrance 5). There is a $6 rental fee. The machine accepts credit cards and cash, with change-making capabilities. Upon return of the stroller, customers will receive a $1 rebate. All of CF Fairview Mall's stroller revenue is donated.
Wheelchairs are available on loan from Guest Services for the convenience of elderly or handicapped patrons on a first come first serve basis. There is no fee required. Wheeltrans stops are found at Entrance 6 where automated doors are located.
Please note: Wheelchair loans are currently available for emergencies only. Thank you for understanding.
If you have lost an item or find one during your shopping trip to CF Fairview Mall, please contact our Security & Life Safety Team at 416-491-0151 Ext. 2.
A private Women's Nursing Room located on the lower level adjacent to the Dining Hall. Access to the nursery room/woman's is restricted to allow for proper cleaning in-between visits. Please contact our Security team at 416-502-0606 if you would like to gain access to use our Mother's Nursing Lounge.
From band-aids to ambulances, Guest Services works in partnership with our Security & Life Safety Team to ensure the safety of your visit is a priority. We can provide you with a band-aid for scratches or an ambulance for emergencies.
If you're ever in a situation where you lock your keys in your car or your car battery needs a boost, visit Guest Services and we will provide this service free of charge.
Visit Guest Services and we are happy to call a taxi for you!
An alternate to the outdoors, CF Fairview Mall provides a comfortable walking environment year round. Walkers are welcome between 7:00am and 9:30am everyday. Visit Guest Services or call us at 416-491-0151 for more information.
ELECTRIC VEHICLE CHARGING STATION
Need to power up? Now you can charge your vehicle while you shop. CF Fairview Mall is equipped with one Level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two Level 2 Flo chargers. Electric vehicle charging stations are located on the Lower Level of the parking deck, near Entrance 2. 20 Tesla Superchargers spots are also available on the south side of the CF Fairview Mall parking lot (near Entrance 4, adjacent to the TTC parkade).