To help you plan your visit, and for your added safety and convenience, we are now sharing real-time capacity information. Please see below for a guide on how we report capacity levels in accordance with local government guidelines.
Enjoy your shopping experience as you normally would, while following all in-mall safety protocols.
Stores and corridors will be busier than usual; please be prepared for potential lineups.
We may restrict access and begin limiting entry into the mall. Please expect delays and potential lineups outside.
Real-time information is generated by WIFI technology that detects the number of devices at our property in an anonymous and aggregated way. This information is summarized and displayed at the top of our website, and guests can also text us at 506-801-2478 with questions. Please visit cfguestlist.com to make advance appointments at participating retailers to minimize wait times.
Other ways we're working to keep you safe
In addition to ensuring proper safety protocols are being followed, including physical distancing, proper mask use, and store capacities, there are a number of other things we are doing to ensure a safe and enjoyable shopping experience.
A. CF Champlain property management will receive real time live updates on how many guests are in the mall via the traffic counting system.
Q. How will capacity levels be communicated? What happens if the area has reached max capacity or is in the "Busy" zone?
A. Centre capacity will be posted at the top of this website to assist guests plan their visit and determine the best time to shop.
Once capacity reaches the “Moderately Busy” zone, CF Champlain will remain diligent in ensuring safety protocols are being followed including physical distancing, proper mask use, and mall capacity is set for a safe and enjoyable shopping experience.
Once capacity reaches the “Busy” zone, we may restrict access and begin limiting entry into the mall. Please expect delays and potential lineups outside.
Q. How do stores manage capacity? Are you able to provide capacity for every store?
A. Each store will manage their own lineups, based on capacity of individual stores, as directed by Public Health.